Customer Success Manager – Orlando, FL.

About SailPlan

SailPlan is a cutting-edge technology company that is dedicated to transforming the future of maritime industry. Founded in 2019, the company is on a mission to make shipping more sustainable by creating a data infrastructure as the leader in maritime decarbonization. We’re also the creator of the leading maritime analytics, efficiency, and sustainability application. SailPlan offers a range of innovative solutions and services that enable its clients to optimize their operations and reduce their environmental impact.

We enable shipowners, fleet operators, ship managers, yacht charterers, and governments to unlock strategic business outcomes powered by rich fleet data. SailPlan’s team comprises of experts with a diverse range of skills and experience, including naval architects, data scientists, and software engineers. The company’s collaborative and dynamic work culture fosters innovation and creativity, allowing the team to develop cutting-edge solutions that drive the industry forward. By combining state-of-the-art technology and a commitment to sustainability, SailPlan is leading the way towards a greener and more powerful maritime industry.

At SailPlan, you will be part of a fast-growing team, will wear many hats and have ownership over building key aspects of our platform. You will work within a collaborative environment to build the next generation of technology for the maritime industry.

Location

Role Description and Responsibilities

• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs
• Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of SailPlan product
• Proficient with applicable software applications and dashboards
• Foster customer engagement and enhance product use
• Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met
• Establish clear client retention goals
• Work with customers to ensure they are leveraging effectively and finding value in our product
• Identify and prioritize product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Work cross-functionally to ensure an exceptional customer experience and take care of any customer issues
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Core Requirements and Qualifications

• Possess strong phone, written and verbal communication skills with excellent presentation skills
• Express confident, high energy, self-motivation
• Multitasking and project management skills
• Well-organized, with a high attention to detail and ability to prioritize
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Ability to build credibility and trust by understanding and addressing customer requirements
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development

Preferred Qualifications

• MBA or Startup experience
• 5-10 years of experience in partnerships sales role
• Enjoys the water and being on and around boats

Other information or Special Requirements

This is a full time position. US citizen or work permit required.